SHIPPING & RETURNS POLICIES
At Sakova we are just excited as you are for you to receive your deliveries! Which is why we work very hard to get your order on its way as quick as possible.
We offer Standard Delivery via Australia Post starting from $9.95 AUD on orders under $50.00 AUD. Orders over $60.00 AUD are eligible for free Standard Shipping.
Express Post is available starting from $14.95 AUD for orders under $100.00 AUD. Orders over $80.00 AUD are eligible for free express shipping.
Standard International Shipping is available starting from $18.00 AUD. Free Standard Shipping is available for orders over $90.00 AUD.
Express International Shipping is available starting from $30.00 AUD. Free Express International Shipping is available for orders over $140.00 AUD.
RETURN & EXCHANGE POLICY
Return and Refund Policy
Last updated: 3rd July, 2020
Thank you for shopping at Sakova operated by Sakova.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalised have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sakova, Gold Coast, QLD 4217.
Service refers to the Website.
Website refers to Sakova, accessible from www.sakova.shop
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. If you are looking to return any items please email firstname.lastname@example.org to see if the item(s) are eligible for return.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com